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Feedback and Complaints


At Greenwich Energy Surveys we strive towards giving a professional and customer focused service at all times. But sometimes things can go wrong and feedback from our cutomers is very important to us, so that we can keep on improving our service.


Do you have a suggestion on how we can improve our service?

Then we would be very glad to hear from you, either by phone, email or letter at:

Customer Feedback, Greenwich Energy Surveys, 21c Montpelier Row, Blackheath Village London, SE3 0RL Tel: 0208 2975235 Email:

We will respond to customer feedback within 7 working days.


Do you have a complaint?

If you have a complaint relating to a service you received from us - then usually the quickest way of resolving the problem is by phoning us on 0208 297 5235 and we will try hard to find a solution as soon as possible. If you prefer to write in with your complaint, please address your letter to: Customer Complaints, Greenwich Energy Surveys, 21c Montpelier Row, Blackheath Village London, SE3 0RL.

Tel: 0208 2975235


We aim to respond to written complaints within 7 working days and resolve complaints within a maximum of 21 working days from the complaint being first raised. .


Has your complaint not been satisfactorily resolved by us?

If your complaint relates to an Energy Performance Certificate (EPC) survey - then you can escalate your complaint to our accrediting body - NHER. They operate a scheme to ensure that all members work to a professional code of conduct and they have the authority to launch an independent investigation when a formal complaint is made. Contact details:

The Accreditation Scheme, NHER, National Energy Centre, Davy Avenue, Knowlhill, Milton Keynes, MK5 8NA. Tel: 01908 672787. Email:


Your Statutory Rights

At no point during this procedure are your statutory rights affected, nor will there be any cost to you for making a complaint. You can escalate your complaint at any stage.